Hotel Puerta America

Policies

When booking more than 9 rooms, different policies and additional supplements may apply.

WiFi is available in the hotel rooms and is free of charge.

Private parking is possible on site (reservation is not needed) and costs EUR 26 per day.

Pets are not allowed.

Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 4 years old stay for free when using an existing bed.
Children up to and including 12 years old stay for free when using an available extra bed.
People 13 years old and over stay for € 60 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Hotel Puerta America in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.
The Observatory is closed from Mon 19 Sept 2022 until Sat 31 Dec 2022
Karrara Terrasse is closed from Mon 19 Sept 2022 until Sat 31 Dec 2022
Bar is closed from Mon 19 Sept 2022 until Sat 31 Dec 2022
Swimming pool #1 is closed from Thu 15 Sept 2022 until Thu 15 Jun 2023
When booking more than 9 rooms, different policies and additional supplements may apply.

Please note the following prices for children's breakfast:
*up to 4 years, free;
*from 5 to 12 years, EUR 12,50 per day.